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Process customer payments, including checks, lockbox, scanning and credit cards. Maintain accountability and accuracy of customer accounts. Assist customers on the accounts receivable inbound 800 phone line. Review and process customer refunds.

ESSENTIAL FUNCTIONS
1. Process customer payments from the lockbox, follow-up on any shortages, over payments or questions from customers.
2. Research and process exception transactions from the scanning file, follow-up on any shortages, over payments or questions from customers.
3. Research and process customer refunds in a timely manner.
4. Process adjustments from circulation and other departments.
5. Review credit memos issued to customers.
6. Answer inbound 800 phone line and assist customers with their questions.

KNOWLEDGE, SKILLS AND ABILITIES
Detail oriented
Strong analytical and organizational skills
Excellent written and verbal communication
Skilled in reconciling accounts and researching discrepancies
Must be able to maintain high levels of confidentiality
Strong interpersonal skills
Good math skills
Ability to prioritize multiple responsibilities
Proficient in Microsoft Office Suite (Word, Power Point, Excel, Outlook)

EDUCATION
High School Diploma

EXPERIENCE
Two years’ experience in an accounting environment.