National Job Listings

Below are job postings submitted by other Lutheran Church--Missouri Synod entities, including congregations, Recognized Service Organizations, Districts, etc.


Questions about the open positions listed on this page should be directed to the contact organization listed with the posting. The LCMS does not hire for these positions, and, as such, cannot answer any questions you may have about them.


Requests to post open positions for Recognized Services Organizations and affiliated organizations are done by the Department of Human Resources of The Lutheran Church--Missouri Synod if the posting guidelines are met. If you are with an RSO or LCMS affiliate, and would like to see guidelines for applying to have your position listed on this page, please read our guideline and applications.


Job TitleSoftware Support Technician
OrganizationConcordia Publishing House
ContactHuman Resources
Address3558 S Jefferson Ave
LocationSaint Louis, Missouri 63118
Phone3142681000
Emailcphresume@cph.org
Position Overview-Concordia Publishing House is seeking an experienced Software Support Technician. This position is responsible for providing high-quality help desk support to all users of CPH computer products via inbound and outbound telephone calls, e-mail, and web chat.

Specific responsibilities include:
Serve as primary contact person for inbound and outbound help desk support calls, e-mail, and web chat.
Provide customers with accurate and creative assistance for all CPH technology-driven products and services to include (but not limited to) PC-based software, web-based applications, and online resources.
Acquire and maintain knowledge of supported products, support policies, computer skills, computer applications and/or software, in order to provide technically accurate solutions for users.
Log all customers' support calls within ticketing system and complete assigned tasks.
Assist in creating new tickets for customer bugs and suggestions, responding as necessary to customer feedback.
Participate in software beta-testing.
Provide data conversions from third-party software.
Return messages and respond to customer issues.

The ideal candidate will possess the following knowledge, skills, and abilities:
Possess a high school diploma or equivalent. (College degree or professional certification related to Information Technology, preferred.)
Minimum of one-year experience in Information Technology.
Possess a minimum of one-year experience in customer service.
Knowledge of web browsers and web-based application
Have prior experience with HTML, CSS, and SQL

CPH is mission-focused, customer-driven, and exists for the purpose of providing Christian resources that meet the needs of its customers today and in the future. CPH has been certified as a Best Christian Workplace by the Best Christian Workplaces Institute, is a winner of the Missouri Quality Award, and the National Malcolm Baldrige Quality Award. CPH offers competitive pay and a comprehensive benefits package featuring medical, dental, prescription drug, and vision care benefits; disability and survivor benefits; accidental death insurance; and a company-provided retirement plan and an optional 403(b) retirement plan featuring a company match. Many other benefits are provided to CPH employees including free parking, business casual dress code, tuition reimbursement, and a friendly, team-oriented work environment with a management culture that solicits and recognizes employees for their ideas on opportunities to continually improve the company and our service to customers. We are looking for the best candidates to share in our vision.

To apply please forward a cover letter and resume to cphresume@cph.org. For more information on CPH go to www.cph.org.

Expiration9/30/2021

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